Blacktown City Council — Local Government Office in Blacktown

Reviews of Blacktown City Council

• Justin

  Added 2015.05.17

  Contacted Blacktown Council today on three occasions, concerning damage to the road by a contractor working on house opposite. Was told an engineer would contact me within an hour. That was about four hours ago no follow up since then. Cannot complain about service, there is not any. got photos if they want them. I won't hold my breath waiting.
• Jason

  Added 2015.02.20

  Dear Councilors, could you please adjust the traffic light at the corner of Main Street, crossing Newton road and Sunnyrold road. From Newton Rd turing left to Main Street, I can barely see the left arrow on the traffic light. I realised there was the red left arrow after I went out seeing green pedestrian light on. It’s shocking. I could hit pedestrians! Shame! I probably get fined due to this.
• Patrick

  Added 2015.01.12

  I’ve had too many negative experiences dealing with BCC. They are unhelpful, unresponsive, and worst of all take no accountability. It is appalling that the BCC need at least 15 days to respond to ALL email enquires - e.g. one must complete a two page form, then wait at least 15 days before the Council would provide contact details (names only) of neighbours. Most inefficient and ineffective process!!
• Robert

  Added 2014.08.24

  Excellent Customer Service !
• Anthony

  Added 2014.07.01

  I want to commend Karen for excellent customer service. Karen had a warm smile for everyone. She was very helpful, answering all our questions and providing helpful advice. Her warmth and her smile had certainly brightened out day.
• Jason

  Added 2014.04.18

  Just got off the phone from Kelly asking for some potholes to be filled in and she couldn't have been more helpful if she knew I were going to put up a review. Delightful lady. Sadly, I have to agree more council staff could do better. The time it takes to get information back about the DA processes now that the new LEP has come about is dreadful. I understand from those I know who are trying to build have plenty of waiting time. There certainly is plenty of room for improvement Blacktown Council but more like Kelly would be a good start :)