Blacktown Chrysler Jeep Dodge — Car Dealer in Blacktown

Reviews of Blacktown Chrysler Jeep Dodge

• Bria

  Added 2016.03.31

  The prospect service center as all about "retail" work at $160 per hour !! The culture is all about charging customers for every little thing they can, they will try to make money from every little complaint you have with your Jeep, they will avoid warranty work like the plague ...and I assume because they are a multi brand franchise they will treat the other brand service customers the same. I took a 3 year old jeep there this morning with 46000 kilometres on the clock with 3 minor warranty jobs. Unknown to me I was advised by the service advisor that the car was out of warranty.....By 1 DAY!!!!!!!! He appeared so happy to tell me that all this work sir is now RETAIL work, he didn't mention that he would quickly look at it , he didn't mention that he was going to help me, he was more focused on letting me know that this is going to be a chargeable inspection at a flat rate of $160 an hour, i assume the service manager and more so the dealer principal created a culture that is not aimed at looking after the customer, coping a little loss for a happy customer is not on their agenda!!!
• Olivia

  Added 2016.02.25

  Took my almost brand new jeep Cherokee in for a service and a few check ups, One of their mechanics did take a look at my car. My seats are making a squeaky noise and steering wheel is shaking, heavy vibration.
• Jesse

  Added 2016.01.19

  If you have an issue with you car and need genuine care take you car elsewhere. I am going to try a different service centre next time.
• Jack

  Added 2015.11.03

  If they would have had a quick look at my car for 10-15 minutes and said anything to me i would have been satisfied and my review would have been glowing ! But now ,even after 12 hours i am fuming at the customer service i received... i can assure you mr service manager and mr service advisor i won't be recommending your business to anyone let alone the company i work for who buys many company cars nationally... i guess this is just a lesson in old school customer service , just remember next time spending 10-15 minutes on a car and not charging for it can go a loooong way in reputation for a business!
• Samuel

  Added 2015.08.16

  Wouldn't reccomend
• Luke

  Added 2015.07.03

  I would give this company negative 5 stars if it’s an available option. The kind of customer service delivered is beyond ridiculous! Not only the reverse camera that was on our contract as part of our inclusion was not found after we picked up our car and was not aware of. The rubi hood promised to arrive within 2 weeks never did until 9 months later after numerous chase ups. The most annoying part has to be how customers are treated like garbage after they have collected the money. When we called to find out about the reverse camera that was on the contract but was not there, they simply asked us to call the parts center and have taken no responsibility nor guilt for not fulfilling the contract and fooling the customer around like idiots. The parts center said it’s out of stock and we have to wait 3 months for it. What can we do? They got the payment for the car and simply don't care. After 9 months of chasing up and spoken to numerous sales representatives, no one in that entire company has tried to resolve this matter, it’s shocking. The worst of all, what they tell you is never accountable. When they promised 2 weeks, it been 9 months. When they promised 4 weeks it has again been over 3 months. On the day they told us to pick up the car at 9 30, they called us half an hour before and said the car is not there, and they did it more than once, not to mention we had to arrange a day off work to pick up the car. And they would never call you back every time they promise to! I cannot believe this level of service exists in Australia, and if you don’t want to go through months of trouble and frustration, I recommend you to stay away from this place.
• Elizabeth

  Added 2015.06.26

  It seems my experience is like many in this review column , a negative one! Its a disgrace!
• Alexis

  Added 2014.08.06

  Their service centre is a complete joke. Dont rectify warranty issues on time or satisfactorily and the customer service is disgusting.
• Devin

  Added 2014.05.25

  I mentioned to the guy for a number of times that the squeaky noise is coming from inside the car and it is the seats however they kept insisting the noise is from outside the vehicle.
• Dominic

  Added 2013.06.10

  The shake as well I was told it's normal compared to other cars. Which doesn't seem right as at the start the shake was never there. The car has only done 6,000kmz, Anyhow some of the problem I blame jeep for their really poor quality but also these guys are more interested in your money than anything else and if it takes time they are not interested.